We promise: Serve you wholeheartedly!

1. Three guarantees and one compensation:During the three guarantees period, the guaranteed repair, replacement andreturn shall be strictly carried out, and the direct economic losses caused by productquality problems shall be compensated.

2. Fast service: Provide you with 24-houron-line answering by 800 toll-free hotline. After receiving user notifications,we will respond or dispatch personnel to deal with the problems within 4 hours(including public holidays and holidays), so as to provide standardized andperfect after-sales service.

3. Convenient maintenance: 117 specialpower engine service outlets have been set up all over the country tothoroughly relieve your worries, ensure the supply of genuine power parts inXinchen and provide you with high-quality maintenance services at any time.

4. Performance assurance: The performanceindex is superior to the domestic similar products, and it is tested by thedomestic statutory quality testing institutions.

Five principles of after-sales service:

1. Customer first;

2. Fastest respond.

3. Principle of the first question system:Service stations receiving complaints or complaints from users must effectivelysolve or cooperate with Xinchen Power After-Sales Service Department tothoroughly deal with user problems from beginning to end. In case of usercomplaints resulted from the principle problems of service station, the servicestation must thoroughly deal with users' complaints or complaints, andultimately ensure the satisfaction of users;

4. Minimum loss: Try our best to reduce theindirect economic losses that might be brought to users;

5. Make friends with users: Consider forthe users wholeheartedly and regard users' interests as company's interests.

The company has formed up a marketing service system that integratesproduct sales, customer service, spare parts supply, technical support andinformation collection. It provides customers with fast, high-quality pre-sale,mid-sale and after-sale services in an all-round way, which meets thediversified service needs of customers to the greatest extent, and timely andeffectively high-quality service that wins customers' satisfaction and trust.